Cubicle Computer Workstations for Technical Support Staff On Sale Now

Cubicle Computer Workstations for Technical Support Staff On Sale Now: As customer relationship management (CRM) programs become increasingly sophisticated, cubicle computer workstations for technical support staff have become more efficient and affordable. Intuitive interfaces allow CSRs to retrieve customer data, review customer history, and implement solutions in real-time. There is little or no paperwork involved in this process, and a rising number of companies are minimizing escalations by empowering technical support staff to resolve customer issues in a single call. CRMs are often tied to call distribution systems that route calls VOIP to a soft phone extension on the CSR’s computer—eliminating the need for a bulky, cumbersome office phone. Individual printers have also become unnecessary, because any documents that need to be printed are sent to a central copy/print device on the local network.

It follows, therefore, that today’s computer workstations do not need to be as large as their predecessors in the 1990s and early 2000s. With a virtually paperless setup, a small, single filing cabinet, mounted beneath one side of the desk, is all the CSR needs for document storage. Cubicles themselves are also more compact, featuring smaller dimensions and u-shaped desks that allow technical support teams to work with dual monitor displays. Computers themselves have drastically shrunk in size over the past 15 years, so more space can be devoted to multiple monitors and additional devices such as laptops and tablets. Adjustable keyboard trays allow technicians to adjust keyboard heights for maximum ergonomics. Panel-mounted shelving allows support staff to neatly organize decorations, important documents, and personal items within arm’s reach. This works to keep the technician stationary in a position that comfortably supports the back, legs, and arms for a full 8-hour work day.