How To Save Money On Telemarketing Workstations - A Buyers Guide

How To Save Money On Telemarketing Workstations - A Buyers Guide: Telemarketing cubicles continue to be a hot item in the office furniture industry. As brand loyalty increasingly depends on the quality of the customer experience, organizations must maintain a highly trained, professional, and responsive support staff to maintain their reputation. Quality assurance depends on much more than simply picking up a call and answering a few basic questions. CSR’s today are responsible for a higher quality support than they were expected to render in the past. Thankfully, most of this work is supported by customer management software, so the actual telemarketing workstations used by your team do not require extensive accessorizing or costly materials to perform.

Buy telemarketing workstations made with fabric covered panels.
While laminates and veneers do convey a more decorative look, they are also more expensive. Fabric is less expensive, but it doesn’t have to look “cheap.” Today’s fabrics cover a spectrum of color that is vast and diverse, so it is possible to find fabric cubicle panels that match your interior décor and establish an upbeat mood among your workforce. Fabric wrapped around a solid, central core also helps muffle sounds. Customers who call in for support can clearly hear their CSR’s without background noise from other conversations.

Go as paperless as possible in this department.
This will lower your costs by reducing the overall size of your telemarketing workstations. With a minimum amount of paperwork, you will not need to built-in filing cabinets or overhead storage compartments. Desks can be smaller, with affordable 8-hour chairs that will keep CSR’s comfortably seated throughout their shifts. Cubicle panels need only be high enough to create an enclosed, focused workspace for representative. Accessories are not necessary if all documentation is done in the company CRM. If a completely paperless call center is not possible, talk to your network administrator about installing network printers for entire teams to share. This eliminates the need for individual printers and keeps clutter from accumulating at CSR stations.